Thursday, 8 December 2011

Customer Rights: TFL Refund

Don't let yourself be ripped off by TFL's greedy behaviour! If your train is delayed by more than 15 minutes for reasons within their control you are entitle to claim your fair back! Yep. They will give you a voucher matching what you paid for the single delayed journey.

They won't refund

• If the delay is beyond our control such as security alerts, third party action or bad weather
• For service changes advertised in advance

This is all very hidden in their website but really worth to have a look, specially if you depend on the shitty Jubilee like me ;)

And there's more!
No change for the bus? Preak bus drivers not willing to help you with change will ask you to leave the vehicle. Do not. They cannot take you out of the bus. Let them call the mother fucker police or even the poppe. Stick to your rights and stay put. They must issue with a Unpaid Fare Notice (UFN). If they ran out of it, bad luck for them.

Transport for London
22 February 2011
Our Ref : 1008280884
Date : 22.02.2011
Ms M Barrett
[FOI #60499 email]

Dear Ms Barrett

Thank you for your email of 30 January received by Transport for London
(TfL) on 30 January. You asked for information about cash fares on London

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require. Please find the relevant information below:

If a London Bus driver has insufficient change available for a cash paying
passenger, they are instructed to issue an Unpaid Fare Notice (UFN) so
that the fare can be paid at a later date. Drivers are instructed to
accept all British sterling bank notes, although an Unpaid Fare Notice
should be issued if change is not available.

If a bus driver does not have sufficient change to give to a boarding cash
paying passenger, the passenger is within their rights to ask the driver
to issue an Unpaid Fare Notice.

If this is not the information you are looking for, please do not hesitate
to contact me.

Please see the following information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Paul Lawley

Customer Services

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